Return and Refund Policy

Effective Date: May 20th 2024

Thank you for shopping at Wilborn Creek Powersport. We are committed to ensuring your satisfaction. Please carefully review our Return and Refund Policy outlined below:

Eligibility for Returns

  • Products must be returned in undamaged, unused, and original condition, along with all packaging materials, manuals, and accessories.
  • Returns must be initiated within 30 days from the date the product was delivered.
  • Proof of purchase, such as a receipt or order confirmation, is required to process returns.

Return Process

  1. Contact Us:

    • Reach out to our support team at info@wilborncreekpowersports.com or call (817) 254-0441 to initiate a return. Please provide your order details and reason for the return.

  2. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the product was received damaged or defective.
    • We recommend using a trackable shipping service to ensure timely delivery of the returned item.

  3. Inspection and Refund Approval:

    • Once we receive your returned item, it will be inspected for compliance with our return policy.
    • If the item is in acceptable condition, we will process your refund.

Refunds

  • Refunds will be issued to the original payment method within 7 business days after the return has been approved.
  • If the return does not meet the eligibility criteria, the item may be returned to you at your expense.

Exceptions

  • Certain items such as batteries and consumable components may not be eligible for returns once used, unless they are defective.
  • Custom orders or specially configured products may not be eligible for return.

Questions?

For assistance or questions about our Return and Refund Policy, please contact us: